Change or Cancel an Online Order

If you have placed your order and wish to modify it, here are the answers to the questions you might have.

 

CAN YOU CANCEL YOUR ORDER?

 

It is possible to cancel a purchase as long as the order status allows it. If available, you will see this option in your ZenShop account, in the order details. If you have made the purchase as a guest, you can manage it from the link that you will find in the email confirming your purchase.

 

CAN YOU CHANGE THE DELIVERY ADDRESS OF YOUR ORDER?

 

If you are a registered user and have chosen home delivery, you can change the delivery address of your order, as long as your order status allows it. You can do this by accessing the order details on your account.

 

CAN YOU CHANGE THE ITEMS IN YOUR ORDER?

 

If you have already completed your purchase, it is not possible to delete or change items. If you wish, once you receive your order, you can manage an exchange or a return.